Terms of Service

These Terms of Service (“Terms”) form a contract between you and SPACEMANCODES LTD , trading as Capturewell (“Capturewell”, “we”, “us”, or “our”). They govern your account and your use of our website, dashboard, application programming interface, rendering service, and related features (together, the “Service”).

You accept these Terms when you create an account, use the authenticated Service, or buy credits. If you use the Service for an organisation, you confirm that you have authority to bind it; “you” then means both you and that organisation. Our Privacy Notice explains how we handle personal information but is not part of this contract.

You must be at least 18 and legally capable of entering a contract. Do not create an account if you do not accept these Terms.

Capturewell renders publicly reachable webpages into supported image formats or fixed A4 PDFs. It also provides features such as asynchronous and batch captures, templates, schedules, watermarks, AI-assisted Recipes, signed webhooks, and delivery to customer-controlled storage. The current documentation describes supported formats, options, rate limits, validation rules, credit costs, and technical constraints.

The Service is a rendering tool, not a permanent archive, monitoring guarantee, legal clearance service, or backup. Pages can change while a capture is running, and browsers, fonts, scripts, consent interfaces, network conditions, and the target website can affect the result. You are responsible for checking that an output is fit for your purpose.

Capture files are normally available only until the expiry time shown in the Service. It is currently 24 hours after a successful render. Capture and usage metadata may remain in your account after the file expires. Files delivered to storage you control are outside our custody and are not deleted when a Capturewell capture expires or is deleted.

Give us accurate account information and keep it current. You are responsible for activity under your account and for protecting passwords, passkeys, recovery codes, API keys, webhook signing secrets, and other credentials. API keys may be used only for your account and must not be published, sold, or shared with unauthorised people.

Tell us promptly if you suspect unauthorised use. We may revoke credentials, require additional verification, or temporarily restrict activity to protect the Service or affected users. You remain responsible for systems that receive our webhooks or customer-storage deliveries and for verifying signatures, controlling destination URLs, and handling duplicate deliveries safely.

“Customer Content” means target URLs, webpage content processed at your direction, capture outputs, Recipes and instructions, templates, schedules, uploaded watermarks, webhook and delivery destinations, and other material you submit or cause the Service to process.

You keep any rights you already have in Customer Content. You give us a limited, worldwide licence to host, copy, transmit, render, modify, and delete it only as needed to provide, secure, support, and comply with the law in relation to the Service. That licence ends when the relevant data is deleted, subject to limited backups and lawful retention.

You confirm that your instructions and use of each capture are lawful and that you have all permissions required to access, process, reproduce, store, and use the target material. A webpage being public does not by itself give you copyright, privacy, database, publicity, or contractual rights in its content. Capturewell does not grant you rights in third-party material shown in an output.

You must not use the Service to:

• break any law, court order, intellectual property right, privacy right, or binding obligation;
• capture private, authenticated, access-controlled, or non-public material without valid authority;
• create, obtain, or distribute unlawful, abusive, exploitative, deceptive, defamatory, or non-consensual intimate material;
• stalk, profile, discriminate against, or unlawfully monitor a person, or process personal data without a lawful basis;
• bypass security or access controls, probe for vulnerabilities, send malware, interfere with a target service, or create unreasonable load;
• evade rate limits, share or resell account access, conceal abusive activity, or use multiple accounts to avoid restrictions; or
• use an output or our branding to imply an endorsement, certification, or affiliation that does not exist.

You may use the API within your own products and workflows, but you remain responsible for your end users and must impose protections consistent with these Terms. We may investigate suspected abuse and preserve or disclose relevant information where reasonably necessary to protect people, enforce these Terms, or comply with law.

Credits are units used to measure Service usage; they are not money, stored value, or a transferable financial product. Included monthly credits reset each month and do not roll over. Purchased credits do not expire while your account remains open, unless we clearly agree otherwise before purchase. Credits cannot be transferred between accounts or redeemed for cash.

The dashboard and documentation show the current credit cost before a request is made. Options such as full-page output, PDF, higher density, Recipes, custom watermarks, or removal of Capturewell branding may use extra credits. A retry is a new capture and may use credits separately. We may change future credit costs, included allowances, or pack sizes, but will not reduce credits already purchased or apply a change retroactively.

The Service reserves credits while work is pending and settles or releases them according to the documented capture outcome. If a refund, dispute, or chargeback reverses a purchase after credits have been used, your purchased balance may become negative and later purchases may first restore it.

Credit packs are one-off purchases processed by Stripe. Prices are shown in GBP unless stated otherwise. The final checkout shows applicable tax before payment. You authorise us and Stripe to charge the selected payment method and to exchange account, transaction, address, and fraud-prevention information needed to complete and support the payment.

Auto Recharge is optional and usage-triggered; it is not a fixed-period subscription. If you enable it, you authorise a new purchase of your selected pack whenever available credits reach your chosen threshold, subject to the monthly limit shown in your settings. Tax may affect the final charge and whether it fits within that limit. You can disable Auto Recharge at any time, but doing so does not reverse a purchase already initiated or owed.

Keep your payment information current. Failed, disputed, or authentication-required payments may pause Auto Recharge or restrict paid usage until resolved. We may correct obvious pricing or credit errors and will explain any material correction.

If you are a UK consumer, you may have a statutory right to cancel a distance purchase within 14 days. When you ask us to add credits immediately, you expressly request that we begin supplying the Service during that period. If you validly cancel, we may deduct the proportionate value of credits or services already used, where the law permits, and remove the remaining credited amount.

Outside rights that cannot legally be limited, completed credit purchases are generally final. Contact us promptly about duplicate or incorrect charges, a failed supply, or a purchase you are entitled to cancel. Nothing in these Terms limits statutory remedies for services not supplied with reasonable care and skill or digital content that is faulty, misdescribed, or not supplied as agreed.

You can close your account from Settings. Account closure disables future Auto Recharge and deletes Service data as described in the Privacy Notice. Use or export anything you need first. Account closure does not itself create a right to cash out unused credits, except where the law requires a refund.

Recipes may use an AI provider to turn your instructions and bounded page observations into a limited sequence of browser actions. AI output can be incomplete, inaccurate, or unsuitable, and a target page may behave unexpectedly. You must review instructions and results and must not use a Recipe for high-impact decisions or to interact with payment, authentication, private, or sensitive controls.

Recipe limits are safety boundaries, not a promise that every instruction can be completed. We may refuse an action, fall back to a normal capture, or disable Recipes if safe execution is not possible.

We and our licensors own the Service, software, API design, documentation, Capturewell names and marks, and all related rights, excluding Customer Content. Subject to these Terms, we give you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own lawful purposes during the contract.

If you send feedback, you allow us to use it without restriction or payment. This does not give us ownership of Customer Content or personal information included in a support request.

We aim to provide a reliable Service but do not promise uninterrupted or error-free availability, a particular capture time, or compatibility with every website. Maintenance, security incidents, capacity limits, third-party failures, target-site behaviour, and events outside our reasonable control may interrupt or degrade the Service.

We may improve, replace, limit, or discontinue features. Where a material change would significantly reduce paid functionality, we will give reasonable notice when practicable. There is no service-level agreement unless we sign one separately with you.

We may suspend or terminate access immediately if reasonably necessary to stop unlawful activity, protect the Service or another person, respond to a legal requirement, address non-payment, or deal with a serious or repeated breach. Where the issue can be remedied safely, we will normally give you a reasonable opportunity to do so.

On termination, your right to use the Service ends. Terms that by their nature should survive continue to apply. These include payment obligations, intellectual property, disclaimers, liability limits, and dispute provisions.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your non-excludable consumer rights.

If you use the Service for business purposes, the Service is provided “as is” and “as available”. To the fullest extent permitted by law, we exclude implied warranties and are not liable for lost profits, revenue, business, contracts, anticipated savings, goodwill, data, or any indirect or consequential loss. Our total liability arising from the Service in any 12-month period is limited to the greater of £100 and the amount you paid us during that period.

If you are a consumer, we are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill, but not loss that is not foreseeable, business loss, or loss caused by your breach, target websites, or circumstances outside our reasonable control.

We may update these Terms for legal, security, operational, or product reasons. We will post the new version and, for a material change affecting existing users, provide reasonable advance notice where practicable. Continued use after the change takes effect means the updated Terms apply; if you do not agree, stop using the Service and close your account.

You may not assign this contract without our written consent. We may assign it as part of a reorganisation, financing, merger, acquisition, or sale of the Service, provided your rights are not materially reduced. If any provision is unenforceable, the rest remains effective. Delay in enforcing a right is not a waiver. These Terms and any referenced order or signed agreement are the entire agreement about the Service.

English law governs these Terms. The courts of England and Wales have jurisdiction, except that a consumer may also have mandatory rights to bring a claim in the part of the UK or country where they live. Please contact us first so we can try to resolve a dispute informally.